Privacy Policy

Last updated: 2 October 2026

This Privacy Policy explains how Rottenfeld d.o.o. processes personal data when you use krakenplanet.com, contact us, create an account, place an order, book a test, or otherwise interact with Kraken.

1. Data controller

Rottenfeld d.o.o.
Bravničarjeva 13, 1000 Ljubljana, Slovenia
VAT ID: SI18756093
Registration number: 9280936000
Email: info@krakenplanet.com
Phone: +386 1 777 03 00

2. Personal data we may process

Depending on how you interact with us, we may process contact details, billing and shipping details, order and payment-related information, account information, correspondence, product configuration choices, booking/test information, and technical information generated when you use the website.

3. Why we process personal data

We process personal data where necessary to perform a contract or take steps at your request before entering into a contract, to comply with legal obligations, for our legitimate interests such as operating and improving our services and preventing abuse, and where required, on the basis of your consent.

4. Orders and payments

When you place an order, we use the information needed to process payment, prepare and deliver the order, provide customer service, manage deposits or remaining balances where applicable, and meet accounting and legal obligations. Payment information is processed through the payment providers available at checkout; Kraken does not need to store full card details on its own website.

5. Bookings, product tests and enquiries

If you book a fin test or contact us, we use the information you provide to manage your request, communicate with you, organize the session, and provide follow-up information related to the service.

6. Service providers and recipients

We may share only the data necessary for a particular purpose with service providers that support our website, payments, hosting, email, analytics, customer management, accounting, shipping and other operational services. We may also disclose information where required by law or a competent authority.

7. International transfers

Some service providers may process data outside Slovenia or the European Economic Area. Where this occurs, we use the safeguards required by applicable data-protection law.

8. How long we keep data

We keep personal data only for as long as necessary for the purpose for which it was collected and for the periods required by accounting, tax, consumer-protection and other applicable laws. Data used solely on the basis of consent is retained until consent is withdrawn or the relevant purpose ends, unless another lawful basis requires longer retention.

9. Your rights

Subject to applicable law, you may request access to your personal data, correction, deletion, restriction of processing, data portability, or object to certain processing. Where processing is based on consent, you may withdraw consent at any time. You may also lodge a complaint with the competent data-protection supervisory authority.

10. Cookies

We use cookies and similar technologies needed for the website and checkout to function and, where permitted, for analytics or other optional purposes. More information is available in our Cookies page.

11. Security

We use reasonable technical and organizational measures intended to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

12. Changes to this policy

We may update this Privacy Policy when our services, systems or legal requirements change. The current version will be published on this page.

13. Contact

For privacy-related requests, contact Rottenfeld d.o.o. at info@krakenplanet.com.